Privacy Policy

Please read this privacy policy carefully. It describes details about how we collect, use and disclose personal information.

Thank you for reading our Privacy Policy and visiting our website. Pylon Play (“Pylon Play,” “we,” “us”) uses and maintains this Privacy Policy (“Policy”) that summarizes when and how your personal information is collected, used, safeguarded and disclosed in connection with your use of the Pylon play website, and any micro-site, mobile site or subdomains of such sites (collectively, the “Website”), any games, mobile games and game platforms, clients or servers operated by Pylon Play through the Website (the “Games”), and all features, functions, software and services offered through the Website. The Website, the Games and the features, functions, software and services offered through the Website collectively constitute the “Service.” It also describes the choices available to you regarding the use of, your access to, and how to update and correct your personal information. We reserve the right to change the provisions of this Policy at any time. If we make any material changes, we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this Website prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.


What is personal information?

As used herein, the term “personal information” means information that specifically identifies an individual (such as a name, address, telephone number, mobile number, email address, or other account number), and information about that individual’s location or activities, such as information about his or her use of the Service, IP addresses or mobile device identifiers, when directly linked to personally identifiable information. Personal information also includes demographic information such as date of birth, gender, geographic area and preferences when such information is linked to other personal information that identifies you.

Personal information does not include “aggregate” information, which is data we collect about the use of the Service or about a group or category of products, services or users, from which individual identities or other personal information has been removed. Aggregate data helps us understand trends and our users’ needs so that we can better consider new features or otherwise tailor our Service. This policy in no way restricts or limits our collection and use of aggregate information.


What personal information do we collect?

Active Collection

Personal information may be collected in a number of ways when you visit or use our Service. For example, we may collect your name, address, email address, user name and other contact and demographic information when you register and set up an account, or contact us by email or other means for any reason. When you make a purchase, we may also collect your credit card or other payment or billing information. Personal and demographic information may also be collected if you provide such information in connection with creating a profile or group, leaving comments, posting content, sending an email or message to another user or participating in any interactive chat rooms, forums, social media platform or other features on the Website or Service, or when you use our Games. In addition, from time to time we may collect demographic, contact or other personal information you provide in connection with your voluntary participation in surveys, sweepstakes, contests, games, promotional offers, and other activities. You can access certain portions of our Service without providing us with any personal information. However, you will not be able to utilize certain features that require registration or receive materials unless certain information is provided. From time to time we may change the information requested upon registration or with respect to certain features or services, so this may not be a complete list.

From time to time we post customer testimonials/comments/reviews on the Service which may contain personally identifiable information. We do obtain the customer’s consent via email prior to posting the testimonial to post their name along with their testimonial. If you wish to update or delete your testimonial, you can contact us at [email protected]


Facebook Connect

You can log in to our Service using Facebook’s sign-in service (“Facebook Connect”). This service will authenticate your identity and provide you the option to share certain personal information with us such as your name and email address to pre-populate our sign up form. We may also collect other information from Facebook, including, but not limited to, the user ID associated with your account, an access token necessary to access that service, any information that you have permitted Facebook to share with us, and any information you have made public on Facebook. If you allow us access to your friends list, your friends’ user IDs, and your connection to those friends, may be used and stored to make your experience more social, and to allow you to invite your friends to use our Service as well as provide you with updates if and when your friends join our Service. You should always review, and if necessary, adjust your privacy settings on Facebook before linking or connecting them to our Website or Service. You may also unlink your Facebook account from the Service by adjusting your Facebook settings. You may also have the option to post information about your activities on this Service to your Facebook profile page to share with others within your network.


Log Files

When you use the Service, some information is also automatically collected, such as your Internet Protocol (IP) address, your operating system, the browser or mobile device type and language, access times, the address of a referring website, and your activity on the Service. We also use website analytics tools on our Service to retrieve information from your browser or mobile device, including the site you came from, the search engine(s) and the keywords you used to find our site, the pages you view within the Service, your browser add-ons, and your browser’s width and height and other information that assists us in improving the Service. We also deliver advertisements and provide website analytics tools on non-Perfect World sites and services, and we collect information about page views on these third party sites as well. We treat this information as personal information if we combine it with or link it to any of the identifying information mentioned above. Otherwise, it is used in the aggregate only.


Cookies and Tracking Technologies

By using the Service, you agree that we may automatically collect certain information through the use of “cookies” or other similar tracking technologies to analyze trends, administer the website, track users’ movements around the website, and to gather demographic information about our user base as a whole. We use cookies to gather general information about your use of the Service, the configuration of your computer and your computer’s or device’s interaction with the Service, and store this information in log files. We use this information to understand traffic and the use of our Service, enabling us to improve the Service, provide the best online experience possible, and improve our customer service.  Our third party services also use cookies as described above. Users can control the use of cookies at the individual browser level. Cookies are small data files that are stored on a user’s hard drive at the request of a Website or the Service to enable the Website or the Service to recognize users who have previously visited them and retain certain information such as customer preferences and history. If we combine cookies with or link them to any of the personally identifying information, we would treat this information as personal information. Clear gifs (also known as web bugs or web beacons) are small, invisible graphic images that may be used on the Website or Service or in emails relating to the Website or Service to collect certain information and monitor user activity on the Website or Service. When you receive email from us, we may use web beacons, customized links or similar technologies to determine whether the email has been opened and which links you click in order to provide you more focused email communications or other information. If you wish to block, erase, or be warned of cookies, please refer to your browser or mobile device’s instructions or help screen to learn about these functions. You may not be able to delete or disable cookies on certain mobile devices and/or certain browsers. Remember, if a browser or mobile device is set not to accept cookies or if a user rejects a cookie, some portions of the Website or Service may not function properly. For example, you may not be able to sign in and may not be able to access certain Website or Service features or services. You may find out more specific information about our use of cookies and web beacons at our Cookie Policy. 

We may also use third parties to serve ads on our Service. These third parties may place cookies, clear gifs or other devices on your computer to collect information, and information provided by these devices may be used, among other things, to deliver advertising targeted to your interests and to better understand the usage and visitation of our Service and the other sites tracked by these third parties. This policy does not apply to, and we are not responsible for, cookies in third party ads or for compliance with such third parties’ privacy policies or data collection practices. 


Device Identifiers

When you access the Service by or through a mobile device (including but not limited to smart-phones or tablets), we may use, access, collect, monitor and/or remotely store one or more “device identifiers,” such as a universally unique identifier (“UUID”). Device identifiers are small data files or similar data structures stored on or associated with your mobile device, which uniquely identify your mobile device. A device identifier may be data stored in connection with the device hardware, data stored in connection with the device’s operating system or other software, or data sent to the device by us. A device identifier may convey information to us about how you browse and use the Service. A device identifier may remain persistently on your device, to help you log in faster and enhance your navigation through the Service. Some features of the Service may not function properly if use or availability of device identifiers is impaired or disabled.


User Identifiers

When you access the Service, we use, access, collect, monitor and/or remotely store one or more “user identifiers.” User identifiers are small data files or similar data structures assigned to a user that will be used to enable you to continue in-game progress, use games across multiple platforms and help associate your identity across multiple platforms. A user identifier may convey information to us about how you browse and use the Service. A user identifier may remain persistently on your device or computer, to help you log in faster and enhance your navigation through the Service. Some features of the Service may not function properly if use or availability of user identifiers is impaired or disabled.


Location Data

When you access the Service by or through a mobile device, we may use, access, collect, monitor and/or remotely store “location data,” which may include GPS coordinates (e.g. latitude and/or longitude) or similar information regarding the location of your mobile device. Location data may convey to us information about how you browse and use the Service. Some features of the Service, particularly location-based services, may not function properly if use or availability of location data is impaired or disabled.

How do we use personal information?

In general, we use personal information we collect to process your requests or transactions, to provide you with information or services you request, to inform you about other information, events, promotions, products or services we think will be of interest to you, to facilitate your use of, and our administration and operation of, the Service, to better understand the needs of our visitors, and for the purpose for which the information was provided. For example, we may use the information we collect:

  • To send you a welcoming email and to contact you about your use of the Service;
  • To provide the services, products or information you request and to process any transactions in connection therewith;
  • To permit you to interact with other members of the Service on our forum, chat, social media or other similar features;
  • To provide technical support, customer service and ensure the continued smooth operation of our service;
  • To respond to your emails, submissions, comments, requests or complaints;
  • To analyze user characteristics and usage patterns in order to better understand how our products and service are used and market them more effectively;
  • To improve the content, products, services, and features of the Service, including personalizing content and experiences and advertising to you;
  • To display content and advertising that are customized to your interests and preferences;
  • To send you newsletters, surveys, contest and sweepstakes announcements and to notify contest and sweepstakes winners;
  • To request feedback, perform research and analysis and to enable us to operate, develop, customize and improve the Service and our publications, products and services;
  • To contact you about our or a third party’s services, products, activities, promotions, special events or offers and for other marketing, informational, product development and promotional purposes;
  • To prevent or investigate actual or suspected fraud, hacking, infringement, or other misconduct involving the Service or any of our products and services.

We collect Internet Protocol (IP) address, log data (time and period), in-game items and behaviours, achievements you have completed in the game, other users you referred through your use of the services. We will use such information to keep the record of your account and to improve the functionality of our Games and Services. 

In order to offer you more consistent and personalized experience in your interactions with us, information collected through one offering or portion of the Service may be combined with information obtained through other offerings or portions of the Service. We may also supplement the information we collect with information obtained from other companies. For example, we may use services from other companies that enable us to derive a general geographic area based on IP address in order to customize certain services to your geographic area.

If you provide us personal information about others, or if others give us your information, we will only use that information for the specific reason for which it was provided to us.

Do we share personal information? If so, how do we share your information?

We will share your personal information with third parties only in the ways that are described in this Policy. We generally do not disclose, sell or trade any personal information about our visitors and users to any third parties.


Our service providers

We may share personal information with vendors, consultants and other service providers (“Service Providers”) such as our credit card processor and our Live Chat vendor who are engaged by or working with us in connection with the operation of the Service and who need access to such information to carry out their work for us. We provide access to the information they may need to perform our services under reasonable confidentiality terms. In some cases, the Service Provider may be directly collecting the information from you on our behalf. We inform Service Providers that they are not permitted to use personal information they obtain from us other than to provide the services for us. However, we are not responsible for any additional information you provide directly to these Service Providers and we encourage you to become familiar with their practices before disclosing any personal information directly to such Service Providers.

We may share your information with third party partners or allow such third party partners to collect information from you directly in order to provide services to us, including serving you contextual or targeted advertisements, providing offers, surveys or marketing messages or providing analytic services.         

From time to time, we may also share personal information with third parties when you give us your consent to do so. For example, we may enter into relationships with other parties to make specific services or offers available directly to our users. If a user opts in to these third party services or marketing offers, for example by clicking through to a third party link, we may share the personal information you provide at the time of sign-up or such other personal information, such as your name or other contact information, that we deem reasonably necessary or appropriate for our business partner to provide these services or offers or get in contact with you.


Our subsidiaries

We may share information with companies in the same group, which includes our subsidiaries (i.e., any organization we own or control) or our ultimate holding company (i.e., any organization that owns or controls us) and any subsidiaries it owns. These companies will use your personal information in the same way as we can under this Policy.


Sharing in response to legal obligations

We may access, disclose or preserve personal information, including the content of your communications, in the good faith belief that we are lawfully authorized by public authorities or required to do so, including to meet national security or law enforcement requirements or that doing so is reasonably necessary or appropriate to comply with the law or with legal process or authorities, respond to any claims, or to protect the rights, property or safety of Pylon Play, our users, our employees or the public, including without limitation to protect Pylon Play or our users from fraudulent, abusive, inappropriate or unlawful use of our Service. 


Sharing due to merger, acquisition and similar situations of the transfer of company assets

Information we collect, including personal information, may also be disclosed or transferred as part of, or during negotiations of, any merger, sale, divestiture, or transfer of all or a portion of the company assets, financing or acquisition or in any other situation where personal information may be transferred as one of the business assets of Pylon Play. You will be notified via email and/or a notice of any change in ownership, uses of your personal information, and choices you may have regarding your personal information.


Links to third party sites

Our Service contains links to other websites. Third party social media sites may log information about you, for example, if you click an “Add This” or “Like” button for a social media site while on our Website or Service. We do not control such sites or their activities. Any personal information you provide on the linked pages is provided directly to that third party and is subject to that third party’s privacy policy. We are not responsible for the content or privacy and security practices and policies of websites to which we link. Links from our Service to third parties or to other sites are provided for your convenience only. We encourage you to learn about their privacy and security practices and policies before providing them with personal information.


Push Notifications and Local Notifications

We may, with your consent, send push notifications to your mobile device to provide game updates and other relevant messages. You can manage push notifications from your mobile device’s settings page for the relevant game and/or from the settings page within the relevant mobile game. We may also send local notifications to your mobile device to provide game updates and other relevant information. You can manage local notifications from your mobile device’s settings page for the relevant game and/or from the settings page within the relevant mobile game.


Monitoring

You understand and agree that when you communicate with other players within a game or utilize any interactive features available on the Service, such as instant messaging, forums or chat rooms, such communications and postings are transmitted through our servers, and we may, but are not obligated to, monitor all such communications and postings, including those that are designated as “private,” to the degree that laws and regulations enable us to do this. You acknowledge that you have no expectation of privacy with respect to any such communications or postings, and you expressly consent to such monitoring.


What steps do we take to protect personal information online?

Pylon Play endeavors to take reasonable precaution to safeguard and secure the personal information we collect through the Service. We have put in place physical, electronic, and managerial procedures that are designed to prevent unauthorized access, loss, or misuse. For example, Pylon Play uses SSL (secured socket layer) technology to encrypt your transmission of sensitive information to us, such as account passwords, credit card numbers and other payment-related identifiable information).

In addition, we restrict internal access to personal information to employees who need the information to perform their duties. The unauthorized access or use of such information by an employee is prohibited and constitutes grounds for disciplinary action. Additionally, our information management systems are configured in such a way as to block or inhibit employees from accessing information that they have no authority to access. You should note that our Service Providers may be responsible for processing, handling or storing some of the personal information that we receive. They are not authorized to market to you independently. These Service Providers are contractually required to safeguard and secure the personal information they received from us. Although we strive to protect your personal information, you should be aware, however, that information sent over the Internet is not necessarily secure and may be intercepted or accessed by third parties. Therefore, we cannot guarantee the security of such information, and we are not responsible or liable for any such interception.

As described in detail above, we use your personal information for a variety of purposes to operate, assess activity on, and improve the performance of the Service.

Except as described in detail above, we will not share with third parties information about you without your consent.

Security

The security of your personal information is important to us. When you enter sensitive information (such as a credit card number) on our order forms, we encrypt the transmission of that information using secure socket layer technology (SSL).

We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security.

Contact Us

If you have any questions, concerns, or comments regarding this Policy, please contact us via email at [email protected]